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China logs nearly 1 million consumer complaints in H1, with AI services a growing concern_我的网站

一 |     　　8月26日金融一线消息，新华保险今日发布中期业绩。数据显示，上半年，公司实现归属于母公司股东的净利润227.93亿元，同比增长54.0%。

二 |     (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。公司实现原保险保费收入1295.70亿元，同比增长6.9%；其中，长期险首年期交保费326.12亿元，同比增长27.7%；十年期及以上期交保费28.53亿元，同比增长132.1%；续期保费884.61亿元，同比增长12.2%。责任编辑：曹睿潼。

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Published on:16:00:36